Payment Options

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We accept all major credit cards and electronic checks for payment.

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We are happy to fill out forms for pet health insurance companies.  Please check for exclusions carefully, such as waiting periods and pre-existing or breed-specific conditions.  Not all insurance companies cover veterinary behavior treatment.  

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No refunds will be given for services rendered.

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*All payment is due at time of service.*  

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Deposits & Pre-payment Policy

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Many patients out there need our care and in order to protect our community of clients and patients, we have created a deposit and pre-payment policy so that open slots can be filled by patients who need them.  Additionally, up to 1.5 hours of employee preparation time occurs in advance of each appointment, so this helps cover those costs.  We value our employees and want their time to feel valued.  To protect these interests, the following policy is in place:

 

Deposits:  A non-refundable deposit of $75 is required for all appointment types, with the exception of our Brush Up Appointments.  If an appointment is rescheduled or cancelled more than 72 hours prior to the appointment this deposit is transferred to the next appointment, no matter the appointment type.  Just give us that 72 hours notice (and a chance to fill that slot!) and you can do this as you need.  If an appointment is rescheduled or cancelled less than 72 hours prior to the appointment, or a client does not show up for the appointment, this deposit is taken as a cancellation fee.

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Pre-payment Policy:  Life happens, we know that, so we want to give you a little wiggle room.  The first time a client reschedules or cancels less than 72 hours prior to the appointment, or does not show up for a scheduled appointment, we will keep the deposit as a cancellation fee.  If this happens more than once we will ask you for the full appointment fee as pre-payment.  As with the deposit, this is non-refundable and cannot be transferred to other appointments if a reschedule occurs within 72 hours of the start time of your appointment. 

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FREQUENTLY ASKED QUESTIONS:

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What do you mean when you say "non-refundable"?

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Unless the deposit is applied toward your appointment cost, all fees are all non-refundable. Any deposits not forfeited by late cancellations or reschedules will be kept on file to be used toward any future services. Deposits may only be refunded after the completion of a pre-paid package. 

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If the fee is applied to the appointment cost, why was I charged full price?

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As long as you have an upcoming appointment scheduled with us, we require a $75 deposit to be on file. If you do not wish to schedule another appointment at checkout, just ask us to apply the deposit to the cost of your appointment. If you need to schedule something else down the line – no problem! We can collect a new deposit whenever we schedule again. 

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